Source: tntnewspapergh.com
The Public Utilities Regulation Authority(PURC) has on Monday,16th December,2024 directed Ghana Water Company Limited to restore water supply to customers in greater Kumasi area.
The statement signed by Ishmael Ackah PhD, Executive director entitled “PUBLIC Utilities Regulation Authority directs Ghana Water Company Limited to restore water supply to customers in the greater Kumasi area”,is reproduced below;
“The Public Utilities Regulation Authority (PURC),has taken notice of reports of curtailment of water supply by Ghana Water Company Limited (GWL) staff to the greater Kumasi
area(Bantama,Atonsuagya,Santasi,Ridge) and surrounding areas since Friday,13,2024.The situation is unacceptable and undermines the fundamental rights access to clean and safe water for all citizens.
The Commission has directed GWL to restore water supply to all affected customers in the greater Kumasi area and surrounding areas with immediate effect.The Public utility disconnection procedures, interruption in service and denial of service are governed by Regulations 2,3(d) & (e) and 4 of the Public Utilities Regulation Commission(Consumers service) Regulations 2020 (L I 2413). Specifically, Regulation 4 provides;
“Subject to these regulations,a public utilities shall not deny the right of access of a consumer to a service except for stated reasons which are subject to review in accordance with the guidelines of the Commission”.
A utility Provider is obliged by law to use appropriate channels to address any challenges without publishing consumers the denial of water supply not only affected the daily lives of residents but also poses significant public health risks GWL shall submit a detailed report on the reasons for the service interruption and measures being taken to prevent such occurrences in the future.
The Commission has also directs GWL to engage with the affected communities and to provide alternative supply as needed.
The Commission will monitor the situation closely and take further action if necessary to protect the interest of consumers “.
